Privacy Policy

Master Maid Inc. ("we," "us," or "our") operates the website https://mastercleaningnow.cleangeniesolution.com (the "Site") and provides residential and commercial cleaning services in Maple, Ontario and the Greater Toronto Area. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.

Please read this Privacy Policy carefully. By accessing or using our Site or services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site or use our services.

1. Information We Collect

1.1 Personal Information You Provide

We may collect personal information that you voluntarily provide to us when you:

Fill out our online quote or contact form

Request a cleaning service or book an appointment

Subscribe to our marketing communications

Communicate with us via phone, email, or text message

Leave a review or testimonial

The personal information we collect may include:

Full name (first and last)

Email address

Phone number (including mobile number)

Home or service address

Service preferences and special instructions

Payment and billing information (processed securely through third-party payment processors)

1.2 Information Collected Automatically

When you visit our Site, certain information may be collected automatically, including:

IP address

Browser type and version

Operating system

Referring website or source

Pages visited and time spent on each page

Date and time of your visit

Device type (desktop, mobile, tablet)

1.3 Cookies and Tracking Technologies

We may use cookies, web beacons, and similar tracking technologies to collect information about your browsing activity on our Site. Cookies are small data files stored on your device that help us improve your experience and understand how our Site is used.

You can control cookie settings through your browser preferences. Disabling cookies may limit certain features of the Site.

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide, operate, and maintain our cleaning services

To process and manage your service bookings and appointments

To send transactional communications, including appointment confirmations, reminders, rescheduling notifications, and cancellation confirmations

To send marketing and promotional communications (with your consent), including seasonal offers, discounts, and new service announcements

To respond to your inquiries, questions, and requests

To improve our website, services, and customer experience

To analyze website usage and trends

To comply with legal obligations and protect our rights

To prevent fraud and ensure the security of our Site and services

3. SMS/Text Messaging Privacy

This section specifically addresses our SMS/text messaging program and is provided to comply with CTIA guidelines and carrier requirements for A2P messaging.

Master Maid Inc. offers SMS/text messaging services to provide our customers with transactional notifications and promotional communications related to our residential and commercial cleaning services.

By opting in through our website contact form at https://mastercleaningnow.cleangeniesolution.com/getaquote-8168, you consent to receive text messages from Master Maid Inc. at the mobile phone number you provided. You are not required to opt in to SMS messaging as a condition of purchasing any goods or services.

Message types may include:

Appointment confirmations and reminders

Rescheduling and cancellation notifications

Quote and service follow-ups

Seasonal promotions, special offers, and discounts (marketing, with separate consent)

New service announcements and referral offers (marketing, with separate consent)

Message frequency: Message frequency may vary based on your interactions with our services. For transactional messages, expect 2-4 messages per appointment. For marketing messages, expect no more than 1-2 messages per month.

Message and data rates: Message and data rates may apply. Please check with your mobile carrier for details about your text messaging plan.

Opt-out: You may opt out of receiving text messages at any time by replying STOP to any message you receive from us. Upon opting out, you will receive a final confirmation message and no further SMS messages will be sent unless you re-subscribe.

Help: For help or questions about our SMS program, reply HELP to any message or contact us at [email protected] or (647) 400-7826.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text message services.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information in the following limited circumstances:

4.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business, including payment processors, scheduling software providers, email and SMS service providers, and website hosting providers. These service providers are contractually obligated to protect your information and use it only for the purposes for which it was shared.

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as a court order, subpoena, or government investigation.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

4.4 Protection of Rights

We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in litigation in which we are involved.

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, alteration, or destruction. These measures include SSL/TLS encryption on our website, secure data storage, and restricted access to personal information by our employees and service providers.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. When your information is no longer needed, we will securely delete or anonymize it.

For SMS/text messaging opt-in records, we retain consent records for the duration of your participation in our SMS program and for a reasonable period afterward to comply with regulatory requirements.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

Access: You may request a copy of the personal information we hold about you.

Correction: You may request that we correct any inaccurate or incomplete personal information.

Deletion: You may request that we delete your personal information, subject to certain legal exceptions.

Opt-Out of Marketing: You may opt out of receiving marketing communications from us at any time by replying STOP to any SMS message, clicking the unsubscribe link in any marketing email, or contacting us directly.

Withdraw Consent: Where we rely on your consent to process your information, you may withdraw that consent at any time.

To exercise any of these rights, please contact us at [email protected] or (647) 400-7826. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

8. Third-Party Links

Our Site may contain links to third-party websites, services, or applications that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly. If you believe we may have collected information from a child under 18, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Your continued use of our Site or services after any changes to this Privacy Policy constitutes your acceptance of the updated policy.
11. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Master Maid Inc.

11 Queensberry Crescent, Maple, Ontario L6A 3W9, Canada

Phone: (647) 400-7826

Email: [email protected]

Website: https://mastercleaningnow.cleangeniesolution.com/house-cleaning